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Lead with Hospitality

By Taylor Scott

$14.99$25.00

This item will ship 04/27/2021.

Lead with Hospitality encourages emotionally connecting with employees before attempting to lead, featuring stories from professionals about how they create environments and experiences rich with inspiration, motivation, and transformation.

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ISBN: 9781950665945

Publication Date: April 2021

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Description

AVAILABLE APRIL 2021

Across all industries and levels of organizations, one key leadership trait inspires and motivates more than any other: hospitality.

We have all encountered inspirational leaders who’ve helped us, taught us, encouraged us, pushed us to get outside our comfort zones, or motivated us to become the best version of ourselves. What is it about their leadership styles that inspires us to do more for our team and our personal and professional growth?

Turns out, we admire these leaders for the same reasons we love our favorite hotels, resorts, restaurants, or bars: How they make us feel is essential. Members of today’s workforce—especially millennials and Gen Z—are looking for inspiring environments and work that truly fulfills them. Before anyone is compelled to do anything they first must feel. Speaker, consultant, and hospitality industry veteran Taylor Scott knows that the most effective leaders approach their roles with heart, emotionally connecting with their team members before attempting to manage them. Scott draws from his two decades in leadership roles at respected hotels, resorts, and restaurants. He distills the principles of gracious hospitality, translating them into actionable leadership lessons which apply in any industry, such as:

  • How making people feel welcome fosters loyalty and keeps workers engaged with an organization’s purpose
  • How serving people with empathy and compassion sparks workers’ highest productivity
  • How making people feel comfortable encourages exploration, curiosity, and discovery while inviting everyone to lean into their creativity
  • How making people feel significant drives them to deliver their best work

He also shares specific, practical steps you can take to put these principles into action. Scott shows how to connect, serve, engage, coach, and inspire your peers, teams, and even your own leaders. Lead with Hospitality is a call to action to connect with people on a human level which ultimately inspires teams, organizations, and companies to go to the next level.

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About the Author

Taylor  Scott

Taylor Scott has a passion for leadership that began at a young age, growing up in Kentucky as a Point Guard on his high school basketball team. He learned the power of influence and persuasion, which all leaders require. Scott has worked for notable brands such as Disney Parks and Resorts, The Cosmopolitan of Las Vegas, Wynn Encore Las Vegas, Gaylord Hotels and Resorts, Starwood Hotels and Resorts, and Disney Vacation Club. He graduated with honors from Florida Southern College, in Lakeland, FL, earning a BS in Business Administration. Later in his career, he earned a Masters of Management in Hospitality from Cornell University.

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Publication Details

Format: Hardcover

ISBN: 9781950665945

Dimensions: 5.5 x 8.25 x 1 in.

Publication Date: April 27, 2021

Format: E-book Epub

Format: E-book Mobi

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